Last updated: October 18, 2026
This policy explains how orders for the services of Prairie Pixel Learning are confirmed and paid for, and how cancellations and refunds are handled. The prices of our services are published on this website; nothing is bought or paid for on the site itself.
Quotations and confirmation of an order
An order starts with your inquiry by telephone or email. We confirm the service and its price in writing on the basis of the prices published on this website, and the agreement takes effect when you accept that confirmation. If the scope changes while the work is running, any change in price is agreed with you first.
Paying invoices
Unless agreed otherwise, payment is due 14 days after we send the invoice by email, using one of the methods named on it. Advance payments or installments, where agreed, are set out in the quotation with their amounts and dates. Open invoices are followed up with a written reminder, and interest may be charged where the law allows it.
If we cannot keep an appointment
If we have to cancel or postpone an appointment, for example because of illness, a delay on an earlier job or circumstances beyond our control, we let you know as soon as possible and offer the next available date. If no new date suits you, anything you have already paid for that service is refunded in full.
How a refund is made
A refund is issued using the payment method of the original transaction, normally within 14 days after we have agreed it with you. If that method is no longer available, we ask you for bank details at [email protected] and transfer the amount there, free of charge. Services already provided in full are not refundable; for partly completed work we settle the fee for the completed part and return the balance, allowing for material or third-party expenses agreed in advance.
Cancelling or moving an appointment
Booked appointments can be moved or cancelled without cost up to two working days in advance, by telephone on (403) 958-4498 or by email to [email protected]. Later cancellations, or a missed appointment, may be charged for the work already carried out and for expenses that cannot be recovered; a new date is always our first suggestion.
Complaints about our work
Complaints about the quality of a service should reach us at [email protected] within 14 days of the work being finished, or by telephone on (403) 958-4498 before then. We reply within a few working days and agree with you how the matter will be put right, by reworking the service or by refunding part of the fee.
